Highly Trained Restoration Specialists

Here at SERVPRO of Plano we are committed to educating our team members.  All employees must go through our SERVPRO Headquarters Employee Certification Training Program (ECTP).  All Technicians must receive their IICRC certification in Water Damage Restoration.  All managers must get their certifications in both IICRC Water Damage Restoration and Applied Structural Drying as well as Lead Safety for Renovation, Repair, and Painting, Fire and Smoke Restoration and Bio-Recovery Technician (CBRT). Our owner John Beres is certified as a Commercial Drying Specialist. Know that when you call SERVPRO of Plano for any of your restoration or remediation needs you will have the best of the best coming to rescue you from any size disaster!

Please check out our certifications from the IICRC:


IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Central and West Plano offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)